Low Income Home Energy Assistance Program (LIHEAP)

To apply for LIHEAP please visit www.helpillinoisfamilies.com or call 1-833-711-0374.

LIHEAP is available to all low-income customers one time per program year. This program year will run July thru June or until funding is exhausted. An eligible customer may receive a one time Direct Vendor Payment (DVP) to their gas or propane and electric bill. This payment will go straight to the utility vendor.

If a customer has a crisis situation, a shut off notice or are disconnected from services, he/she may be eligible to receive Reconnection Assistance (RA). An RA payment looks at the amount due to the vendor to prevent disconnection or restoration of services. Many times a customer will have to pay a Good Faith Effort (GFE) payment to receive this assistance. If you receive a disconnection notice, please contact us immediately to see if you are eligible for services.


LIHEAP is designed to help customers during the winter when utility bills are much higher than normal because of the expense to heat their home. The 30-day gross income guidelines are as follows:

Please contact our office to schedule an appointment. For the appointment, you will need to bring:

  • Driver's License or State ID

  • Social Security Cards for all persons living in your home

  • Most recent gas/propane and electric bill

  • Proof of any and all income for the past 30 days (SSA, SSI, wages, unemployment, pension, alimony, child support, TANF/AABD, etc.)

Other documenation may be requested at the time of the application and 15 days will be allotted to return the information to complete the application.