Warm Neighbors Cool Friends (WNCF)

Warm Neighbors Cool Friends is an energy assistance program for Ameren Illinois Tazewell County Customers that need assistance with bill payment. Woodford County Ameren customers need to contact Woodford County Heartline for information regarding their program and eligibility requirements.

In order to be eligible for WNCF, you cannot be eligible for LIHEAP/PIPP, the utilities must be active and in the name of a person living in the household, utility bill cannot exceed $700, as well as meet one of the following criteria:

  • A person in the home 66 years of age or older

  • A person in the home receiving disability

Having recently endured a hardship

WNCF is a matching program based on the customers past 30-day payments. More information regarding this will be discussed at the application. Customers can receive assistance once every 6 months/2x per year traditionally based on a heating/cooling schedule. The household 30-day gross income must fall between:






Please contact our office to schedule an appointment. For the appointment, you will need to bring:

  • Driver's License or State ID Social Security Cards for all persons living in your home

  • Most recent gas/propane and electric bill

  • Proof of any and all income for the past 30 days (SSA, SSI, wages, unemployment, pension, alimony, child support, TANF/AABD, etc.)

  • Other documentation may be requested at the time of the application and 15 days will be allotted to return the information to complete the application.