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Request for Bid

Date: May 22, 2023

Purpose: Procure bids to provide everyday IT Services and Support, also known as an IT Maintenance Agreement, to Tazwood Community Services, hereinafter referred to as “Agency” from July 1, 2023, to June 30, 2028.  

Common Agency Requirements:

  • Network Monitoring and Alerting

  • Back-Up Server Daily

  • Disk Tuning and Optimization

  • Desktop/Server Patch Management (Approx 30 units and 2 Servers)

  • Help Desk Support

  • Emergency Support

  • Business Planning and Budgeting

  • Anti-Malware Service

  • Anti-Virus Service

  • Remote Access Service

  • Pen Testing

  • Hosting Website Domain

This does not constitute a complete list of potential needs and services that could arise over the contract term. Special projects and other services will be priced and quoted as needed.

Bid Submission Requirements: Compose a letter providing your company’s background, history, and ability to meet the terms of the Common Agency Requirements. If your bid price will include other services not listed as a Common Agency Requirement, please list those additional services. Your letter must include the cost for an IT Maintenance Agreement based on a monthly fee, approximate number of staff working for the company, and approximate response time to respond to emergency and non-emergency tickets submitted by the Agency.   

Bid Due Date: Bids are due to Tazwood Community Services, Inc., by 12:00 PM on Friday, June 16, 2023. Quotes must be submitted by mail and envelopes addressed as follows:

Tazwood Community Services, Inc.

Re: IT Procurement

610 Park Ave.

Pekin, IL 61554


Bids will remain sealed until opening at 1:00 PM on Friday, June 16, 2023. If a bid is not addressed properly and accidentally opened with regular mail, the bid will be rejected.

Contract Award Determination: Tazwood Community Services, Inc. will select the IT Company whose proposal is advantageous to the Agency, and who possesses the skills and experience necessary to fully and properly execute the Common Agency Requirements. Tazwood Community Services, Inc. reserves the right, without prejudice, to accept or reject any or all bids, to waive any technicality in any bid submitted and to accept any part of a bid as deemed to be in the best interest of the Tazwood Community Services, Inc. and the State of Illinois. Such rejection must be based on sound, documented reason.

Contract Award: Contract will be awarded to successful bidder by 4:00 PM on June 21, 2023, via email.

Any specific questions regarding the existing operating system, please contact Melanie Werner at Timbuk Tech, Inc., at (309) 226-4136. If you are unable to reach Melanie, or have any other contract award specific questions, please contact Caleb Marrett at (309) 266-9941.

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